Disclaimer: Generally, Hamilton® CapTel® will work on Android™ Smartphones and the iPhone® running the latest publicly available operating system. There may be older versions that are no longer supported and, in some instances, current versions that are not yet supported. Please contact a Hamilton Relay representative if you have any questions about the compatibility of your current version with Hamilton CapTel.
You must have an internet connection that supports simultaneous voice/data usage in order to receive captions. If you do not have a wireless network that supports simultaneous voice/data usage, or an active WiFi connection, you will not be able to receive captions.
The technology behind receiving captions with Hamilton® CapTel® is similar to talking on the phone and browsing on the Internet at the same time. The voice plan allows you to speak to the person on the other end, while the captions are transmitted through the Internet or Data connection on your smartphone.
If you have questions about using your voice plan and "browsing" the Internet at the same time, contact your wireless network provider directly.
*Voice and data plans may be accessed when using Hamilton CapTel. Hamilton CapTel is not responsible for charges incurred with your wireless network for voice and data usage when using Hamilton CapTel. For usage concerns, contact your wireless network provider directly.
The Hamilton CapTel App will work on Android Smartphones running the latest publicly available version of the Android Operating System. Minor differences may be observed based on your device manufacturer and cellular provider.
Learn how to place a call with the Hamilton CapTel App for Android:
The Hamilton CapTel App will work with the iPhone 5, 5S, 5C, 6, 6 Plus, 6S, 6S Plus, SE, 7, and 7 Plus running the latest publicly available version of iOS.Learn how to place a call with the Hamilton CapTel App for iPhone: